How To Make Your Clients Feel At Ease Prior To A Spa Appointment
Although spa appointments are relaxing, some people feel anxious and stressed as the spa day approaches. To treat her, Beth’s sister booked a spa appointment for both of them. Unlike her sister who enjoyed spa days, Beth couldn't come to terms with letting a total stranger touch her body.
She couldn’t picture herself seated by the poolside in a tiny swimming costume. Or, boiling herself to death in a sauna or a steaming room. Like Beth, there are many clients wishing to relax, but their anxiety cannot allow them. Read on for spa relaxation tips to help them feel at ease.
Help Your Clients Feel At Ease With These Spa Relaxation Tips
Like Beth, 30% of those who have had a massage before did it for medical reasons as opposed to relieving stress.¹ You can help people like Beth to have a better experience by preparing them before the appointment. Below are effective tips to help you calm your spa clients.
Introduce yourself
Introducing yourself is a simple and effective way to make your clients feel at ease. Some spa treatments such as massages are private and intimate. Subsequently, some clients may feel uncomfortable allowing a complete stranger to touch them.
An introduction gives your clients a glimpse of who you are and adds an element of familiarity. In addition, the introduction helps to gauge if your client is chatty or quiet. In turn, you will know how to handle your conversations to avoid causing them discomfort.
Let your clients know what to expect
One of the best ways to help your clients feel at ease is by letting them know what to expect from their spa session. On the day of booking, avail the treatment details to your client. Doing so will help reduce anxiety levels.
For instance, if your client wants to try a massage for the first time, they may not know what to expect. Explain to them how the procedure works then give them a chance to express their views. Based on their concerns, you two can work together to find ways to help the client relax.
Offer a calm and relaxing spa atmosphere
From the reception area to the treatment rooms, ensure the atmosphere is relaxing. Your team should be warm, friendly, and inviting to help calm your clients. Additionally, include some soothing, ambient music in the background and some enticing scents.
Such a spa environment will help calm your customers as they wait for their session.
Check your client’s medical background
If your client has a medical history, they may experience restlessness prior to their appointment. Therefore, it is a good ethical practice to find out if clients are predisposed to some conditions that may cause them harm.
For instance, before organizing a cryo chamber treatment session, find out if your client has any allergies to the products you intend to use. Better yet, let your client describe their preferences then let them know if it is possible to offer the desired service.
Enhance Your Clients’ Spa Experience With The Above Spa Relaxation Tips
The above spa relaxation tips will help you offer a better customer experience to your clients. Consequently, you will have satisfied clients who are likely to refer you. Besides, referred customers have a 37% higher chance of becoming repeat customers.²
Founded on facts: for peer-reviewed articles, scholarly journals, and articles cited above please see the below sources.
Healthiest massages
https://www.forbes.com/2007/06/07/health-massage-wellbeing-forbeslife-cx_avd_0611health.htmlReferral marketing statistics
https://www.signpost.com/blog/referral-marketing-statistics/
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